Store Policy
Customer Care
At The Purl Story by Veedha, we believe that every customer deserves personal attention, care, and a seamless shopping experience. Our team is always ready to assist you with product details, sizing guidance, order updates, and any other queries you may have. We aim to build lasting relationships with our customers by ensuring clarity, responsiveness, and complete satisfaction.
If you ever face an issue or need assistance, please don’t hesitate to reach out to us. You can contact us via email, phone, or through our website’s contact form, and our dedicated support team will respond promptly. We value your trust and strive to make every interaction smooth and reliable so you can shop with confidence.
Privacy & Safety
At The Purl Story by Veedha, we take your privacy and safety very seriously. When you shop with us, any personal information you provide — such as your name, address, contact details, and payment information — is used only to process your order and improve your shopping experience. We never sell, trade, or share your details with unauthorized third parties.
All payments are processed securely through Razorpay, a trusted third-party payment gateway. This ensures that your banking information is encrypted and protected at every step of the transaction. We use this system only to verify and complete your purchase safely.
We may collect limited data such as browsing activity or order history to better serve you with personalized recommendations, updates, or special offers. You may also hear from us via email or SMS regarding your order status, delivery details, or exclusive promotions.
Your trust is our priority, and we are committed to keeping your shopping experience safe, transparent, and worry-free.
Payment Methods
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Credit / Debit Cards
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RAZORPAY